FAQ

Frequently Asked Questions

Finding the right boots to suit your needs can be challenging. Here are some of the questions we are asked regularly about our Viberg work boots.

Does Viberg make boots for women?

Absolutely! Viberg makes their boots in the Victoria, BC factory, and can make most boots to your requested size and width. Although all styles are sized in UK mens sizes, they can be made as small as size 4, which converts to a US ladies size 6.5, and in widths ranging from AA – 4E.

Why don't you have my size in stock?

Viberg wants you to have a perfect fit for your boots, so instead of keeping a large inventory of random sizes, we make many of our boots on demand. Send in your measurements and receive a pair of boots that is the best fit for you.

How can I find out what size to order?

We have a size chart available, but our boot experts are happy to help you confirm your size. Just follow the instructions to fill out the measurements sheet and send it to the store for review. During store hours, we generally answer all queries within an hour.

Can I customize my boot order?

Unfortunately, due to manufacturing constraints we are not able to accept custom orders at this time. 

 

Does Workboot offer a warranty on boots?

Yes, most boots are covered under warranty. The length of time is dependent on the brand, but our general warranty is outlined here.

Does Workboot accept returns?

Yes, provided that the product is unworn and in saleable condition. Returns need to be authorized by the Customer Service desk, and a general outline can be found here. Please note, boots that have been worn outside are not returnable. We reserve the right to charge a restocking fee on returns.