Frequently Asked Questions
Finding the right boots to suit your needs can be challenging. Here are some of the questions we are asked regularly about our Viberg work boots.
Does Viberg make boots for women?
Absolutely! Viberg makes all their boots in the Victoria, BC factory, and can make most boots to your requested size and width. Although all styles are sized in UK mens sizes, they can be made as small as size 4, which converts to a US ladies size 6.5, and in widths ranging from AA – 4E.
Why don't you have my size in stock?
Viberg wants you to have a perfect fit for your boots, so instead of keeping a large inventory of random sizes, we make many of our boots on demand. Send in your measurements and receive a pair of boots that is the best fit for you, freshly made in our factory!
How can I find out what size to order?
We have a size chart available, but our boot experts are happy to help you confirm your size. Just follow the instructions to fill out the measurements sheet and send it to the store for review. During store hours, we generally answer all queries within an hour.
Can I customize my boot order?
PLEASE NOTE: customized orders are not currently being accepted due to our high production backlog. Yes! We offer several different customization options, although some of these may be restricted on CSA-certified work boots. Customized orders are non-refundable and require a 50% deposit at time of ordering.
Customizations that can be made at no added cost:
- Choose leather colour – all work boots can be made in black, brown or red dog leather
- Choose sole – Most boots offer the Vibram 1276 Sierra or the V100 lug sole, but we also offer:
- Vibram V700 Tygum sole
- Vibram Olympia sole
- Stompers ironworker wedge sole
- Choose eyelet and speed hook colour, or change to all eyelets.
Some customizations that do carry a cost include:
- Two-tone leather upper
- Add scuff pads, toe caps or blaster’s patches
- Add shovel guards
- Add bump toe or apply Tuff Toe
- Include a steel toe (non-CSA)
- Mismatched sizes/widths and height increases/decreases
- Add notches, wedges or plys
Contact the store for a quote on the cost of adding any of the above to your boot order.
Does Workboot offer a warranty on boots?
Yes, most boots are covered under warranty. The length of time is dependent on the brand, but our general warranty is outlined here.
Does Workboot accept returns?
Yes, provided that the product is unworn and in saleable condition. Returns need to be authorized by the Customer Service desk, and a general outline can be found here. Please note, boots that have been worn outside are not returnable. We reserve the right to charge a restocking fee on returns.